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Topic · 292 guides · 8 subjects

Email Marketing

Strategy, segmentation, copy, and measurement for campaigns that get read.

Segmentation

Segmentation divides a list into groups based on behavior, lifecycle stage, demographics, or purchase history so each group receives relevant content.

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Subject lines and preheaders

The subject line and preheader are the two text fields shown in the inbox list before a message is opened. They determine whether a recipient opens, ignores, or reports the message.

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Engagement metrics

Engagement metrics measure how recipients interact with mail: opens, clicks, replies, forwards, unsubscribes, and complaints. Providers use similar signals to judge sender quality.

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Re-engagement and sunset policies

A re-engagement campaign targets inactive subscribers with a deliberate attempt to win them back; a sunset policy defines when to stop sending to those who do not respond.

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Transactional vs marketing email

Transactional email is triggered by a user action (receipts, password resets, alerts) and is exempt from most marketing consent rules. Marketing email promotes products and requires consent and unsubscribe links.

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A/B testing

A/B testing sends two or more variants of a message to random samples and measures which performs better on a chosen metric before sending the winner to the rest.

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Send time optimization

Send time optimization chooses when to deliver each message, either by segment (time zone, historical engagement windows) or per recipient using predicted open behavior.

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Email design and accessibility

Accessible email design ensures messages render and can be read across clients and by people using screen readers or high contrast: semantic HTML, alt text, sufficient contrast, readable font sizes, and a logical reading order.

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