Agencies send on behalf of many client domains and must isolate reputation per client.
What email subject lines are#
The subject line and preheader are the two text fields shown in the inbox list before a message is opened. They determine whether a recipient opens, ignores, or reports the message.
Why it matters#
Subject lines are the highest-leverage copy you write. They also affect complaint rates, which feed reputation.
Implementation plan for marketing agencies#
- Keep subject lines under 50 characters so they survive mobile truncation.
- Write the preheader as a continuation, not a repeat of the subject.
- A/B test one variable at a time with a statistically meaningful sample.
- Avoid deceptive 'Re:' or 'Fwd:' prefixes, which violate CAN-SPAM and raise complaints.
Priorities specific to marketing agencies#
Agencies send on behalf of many client domains and must isolate reputation per client. Weight your effort toward the steps above that address this constraint first, and measure with metrics that match how marketing agencies generate value from email.
Common mistakes#
- Clickbait that produces opens but drives complaints and unsubscribes.
- All-caps and excessive punctuation, which pattern-match to spam.
Frequently asked questions#
Do emojis in subject lines hurt deliverability?
Not directly. They can hurt engagement with B2B audiences and render inconsistently across clients.