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Email Deliverability · Domain and IP warm-up

Email warm-up not working? Troubleshooting guide

Short answer

When email warm-up fails, check in this order: the DNS or platform configuration is published and resolves; the sending system is actually using it; the domain in headers aligns with what you published; and the receiver's verdict in Authentication-Results or bounce messages.

Symptoms#

  • Messages landing in spam despite previously good placement
  • Bounces mentioning policy, authentication, or reputation
  • Provider dashboards showing a drop in reputation or authentication pass rate

Diagnosis steps#

  1. Confirm the configuration is live: query DNS from an external resolver and check the sending platform's settings page.
  2. Send to a seed mailbox and read the full headers, especially Authentication-Results.
  3. Compare the domains in From, Return-Path, and DKIM d= for alignment.
  4. Check provider dashboards (Google Postmaster Tools, Microsoft SNDS) for reputation and error rates.
  5. Review recent changes: new vendors, DNS edits, list imports, volume spikes.

Likely causes#

  • Warming with fake engagement networks that providers now detect and penalize.
  • Warming the IP but sending from an unauthenticated subdomain.
  • Treating warm-up as one-time; reputation decays after inactivity.

Fix and re-verify#

  1. Start with 20 to 50 messages per day per mailbox to your most engaged, opt-in contacts.
  2. Double volume every 2 to 3 days while complaint and bounce rates stay clean.
  3. Prioritize recipients likely to reply or click; positive engagement accelerates trust.
  4. Monitor Postmaster Tools daily and pause the ramp if reputation drops.
  5. Reach target volume over 4 to 6 weeks for a cold domain; faster if you have an established parent domain.

Frequently asked questions#

How long does email warm-up take?

Two to six weeks depending on target volume and whether the domain is brand new.

Do I need to warm up a shared IP?

The IP is already warm, but your domain is not. Domain warm-up still applies.

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