Cold outreach carries higher complaint risk. Isolating it protects the main domain's transactional and marketing reputation.
The metrics that matter#
- Authentication pass rate: share of mail passing SPF, DKIM, and DMARC alignment. Healthy: 99% or higher.
- Spam complaint rate: Gmail enforces at 0.3%; stay under 0.1%.
- Hard bounce rate: under 2%; above 5% triggers platform reviews.
- Inbox placement: above 90% across major providers via seed tests.
- Engagement: click and reply rates by segment; opens are unreliable after Mail Privacy Protection.
Where to read them#
- Google Postmaster Tools for Gmail domain reputation, spam rate, and authentication.
- Microsoft SNDS and JMRP for Outlook.com IP reputation and complaints.
- Your ESP's delivery and bounce reports.
- DMARC aggregate reports for authentication by source.
Improving the numbers#
- Register 2 to 5 lookalike domains and redirect them to your main site.
- Set up SPF, DKIM, and DMARC on every domain from day one.
- Create 2 to 3 mailboxes per domain and warm each for 3 to 4 weeks.
- Cap sends at 30 to 50 per mailbox per day and rotate across mailboxes.
- Monitor bounce and reply rates per mailbox; retire any that degrade.
Frequently asked questions#
How many emails can I send per mailbox per day?
Google Workspace allows 2,000, but for cold outreach 30 to 50 keeps you under behavioral thresholds.
Should I use Google Workspace or Microsoft 365 for cold email?
Both work. Workspace mailboxes tend to warm faster; Microsoft has stricter outbound spam filtering.